Argh help. All progress lost.

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scottso
Captain

Posts: 97

Argh help. All progress lost. Dec 3, 2015 2:44:20 GMT

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Post by scottso on Dec 3, 2015 2:44:20 GMT

I got another (and different) reply from ET for an e-mail I sent them using my Yahoo addy to see if they'd reply to "someone else" <wink,wink,nudge,nudge>. Seems to have worked too!

Thought it might be helpful(?).

Hi,
Thanks for playing our games and sorry for the problems.

We have update the game on windows 10 recently.
Windows 10 for Phone is still the Technical Preview version, also called Insider Preview. There may be bugs in the game. We would test and solve the problems after updating other games on win10.

Here are some warnings to prevent the loss of your data.
Don't play the game when your battery is dying.
If your device shut down with any reason when you were playing, the game data will be damaged and lost.
You will also lose your purchases too.

You could copy the game data as a backup.
Root your device and have administrator privileges first, Then you can copy the following files in the game catalogue.
data/data/com.easytech.ew4hd
data/data/com.easytech.gogh

Best regards,
Easytech mobile game development Inc.

Easytechmail@gmail.com

teemee123 Captain Posts: 66	Argh help. All progress lost. Dec 5, 2015 1:13:58 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by teemee123 on Dec 5, 2015 1:13:58 GMT its on my android phone which she doesnt know how to use

Suvorov Darth Vader The Beast from the East Posts: 822	Argh help. All progress lost. Dec 5, 2015 19:21:38 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Suvorov on Dec 5, 2015 19:21:38 GMT They advice you to root your device? Lol, you're then 1 step from installing SB game hacker

Jean Lannes Darth Vader "None but a coward dares to boast that he has never known fear." Posts: 5,851	Argh help. All progress lost. Dec 7, 2015 4:03:35 GMT via mobile Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Jean Lannes on Dec 7, 2015 4:03:35 GMT When I first read it I thought "What? A company tells you to root your phone....LOLOLOLOLOLOL XD"
	Duc de Montebello, Prince de Sievers

scottso Captain Posts: 97	Argh help. All progress lost. Dec 7, 2015 18:00:12 GMT kanue likes this Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by scottso on Dec 7, 2015 18:00:12 GMT Hey,don't shoot the messenger! All I did was C&P the e-mail. Like I said,I thought the info might be useful to others.

mcmichal
Guest

Argh help. All progress lost. Aug 23, 2016 8:38:14 GMT

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Post by mcmichal on Aug 23, 2016 8:38:14 GMT

Hi Guys!
I got the same problem and after exchanging couple emails with EasyTech I've come to conclusion that nothing can be done to fix this problem..
If I root my device I am about to lose the guarantee/warranty.
On my "third" android device I was playing EW4 till I suddenly lost all the data. They helped me to unlock the slots and gave back the emblems.
But this won't help much with my primary device, where my game progress is about 80%, and all of my generals are highly equipped and max-trained.

Does anyone have any tip or solution?

Frederick the Great
Darth Vader

"Fought a Seven Year War, ain't scared of a Tsar"

Posts: 2,821

Argh help. All progress lost. Aug 23, 2016 9:23:00 GMT

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Post by Frederick the Great on Aug 23, 2016 9:23:00 GMT

Nov 25, 2015 22:23:19 GMT scottso said:

Here's a copy of ET's reply to me after I had a major crash. I hadn't bought anything though.

Hi,
Thanks for playing our games and sorry for the problem.
Please follow these steps to restore the medals:

1. Click the button with email sign on the left corner of main interface. So that we can know the basic information of your device.

2. Provide your consumer vouchers in screenshots.

3. Send the information about the two steps above to : easytechservice@outlook.com

Our staff will help you to solve your problems. It will take about 2-3 working days. Please be patient.

We have released a new version on World Conqueror 3 win10 since we solved the problems last month. And we are moving on solving the problems on EW4.
However, your situation was caused by the Intel chip, after you updated the device.
We have meet about 3 cases in this year. And believe or not, it is not that simple to solve the problem.

If you could or have changed your phone, please let us know. We will restore your purchases and some extra medals as a compensation.

Thank you for your support and sorry again for the problems.

Best regards,
Easytech mobile game development Inc.

Easytechmail@gmail.com

I still think the "Intel chip" excuse is a load of BS, I've been complaining to them for a year now about the game crashing.

I had this problem numerous times on Glory of Generals on my tablet and later iPad and emailed them and they never replied

EDIT: I did not realise how old this thread was. Whoops.

Last Edit: Aug 23, 2016 9:26:04 GMT by Frederick the Great

"I'm Frederick the Great, out the gate first servant of state, oblique attack tactics, ain't exactly straight. I've got creative talents and battle malice, hard as steel on the field, genteel in the palace," a totally legit Frederick the Great quote

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