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Post by Henri Winkelman on Jun 30, 2020 14:53:02 GMT
After getting a new device, I decided to start the game over. However, I purchased medals before. When pressing the Restore button in the store, nothing happens.
Does anyone have any suggested on what to do next?
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Post by Mr. Beast on Jul 1, 2020 2:32:42 GMT
First does the new device have the same operating system as the new device? So if the previous device was iphone, your new phone should be an iphone too for restoring purphase to work (Android to android also).
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Post by Henri Winkelman on Jul 1, 2020 5:39:55 GMT
First does the new device have the same operating system as the new device? So if the previous device was iphone, your new phone should be an iphone too for restoring purphase to work (Android to android also). Yes, they are both on iOS and I am signed in on the same account as the old device. It did find the old save game, but it won’t find the purchase history. |
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Post by Mr. Beast on Jul 1, 2020 12:53:14 GMT
First does the new device have the same operating system as the new device? So if the previous device was iphone, your new phone should be an iphone too for restoring purphase to work (Android to android also). Yes, they are both on iOS and I am signed in on the same account as the old device. It did find the old save game, but it won’t find the purchase history. Hmm. If it did find the old save game why would the purchase not be found? I think the safest bet is to contact easytech and ask them. |
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Post by Henri Winkelman on Jul 1, 2020 12:58:05 GMT
Yes, they are both on iOS and I am signed in on the same account as the old device. It did find the old save game, but it won’t find the purchase history. Hmm. If it did find the old save game why would the purchase not be found? I think the safest bet is to contact easytech and ask them. Okay, I will try that. Thank you for your help. |
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Post by Harry Lillis "Bing" Crosby Jr on Jul 2, 2020 8:02:15 GMT
Henri Winkelman, try to attach evidence from the App Store where there should be a record of your purchase history.
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Post by Henri Winkelman on Jul 2, 2020 17:05:26 GMT
Henri Winkelman , try to attach evidence from the App Store where there should be a record of your purchase history. After doing some more digging online, I found that expendable items (in this case medals) can’t be refunded, only permanent items (like generals). So I don’t think it will make a difference to contact them. Anyways, thank you for your response, as it is always welcome. |
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Post by worldconqueror01 on Sept 10, 2024 15:32:54 GMT
Hello everyone,
I created a new apple id acc and started new game on the same device. When I clicked restore button it only game me back battle pass that I bought, but it didnt bring back generals that I bought (Wittman, Tobulkhin etc). Can you help me?
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Post by slimjim on Oct 21, 2024 1:18:19 GMT
Köpt generaler och annat på min mobil som försvann min Mail då va backjim74@gmail.com mvh Jim back
Translate: Bought generals and other things on my mobile which disappeared my Mail then va backjim74@gmail.com mvh Jim back
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Post by Erich von Manstein on Oct 21, 2024 10:16:23 GMT
Köpt generaler och annat på min mobil som försvann min Mail då va backjim74@gmail.com mvh Jim back
Translate: Bought generals and other things on my mobile which disappeared my Mail then va backjim74@gmail.com mvh Jim back We are not affiliated to easytech. You should send an email to their customer service with your payment record. |
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