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Post by Toby on Feb 24, 2016 22:54:35 GMT
Please help!
I have been playing EW4 for about a year on 1 phone, including having upgraded the general slots.
I need to copy the save games to another phone. How do I do this?
I have tried App Backup, but that just installs the game without save files.
I have tried Helium but that seems to error, or want a premium upgrade.
There HAS to be some easy way that I am missing.
Help is urgently required as the phone is a work phone that I need to give back, so need to copy the game data ASAP.
Thanks
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pencil
Staff Sergeant
Posts: 9
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Post by pencil on Feb 24, 2016 23:01:23 GMT
I have used Helium to great success. Can you tell me what you are trying to do with it?
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Post by Toby on Feb 24, 2016 23:09:37 GMT
Helium installed and running on Android and PC.
I have to select all apps and then delete everything until just EW4 remains. App Data only checked (although tried it without too)
Press Backup - Internal Storage and get error "Backup Error. An error occured performing your app backup. A log of the error has been sent to ClockWorkMod. Click Backup to attempt to backup the remaining apps. OK."
Same error if I try Google Drive and Dropbox - although I would need a premium Helium account to restore from there.
Cloud - Box I dont have an account.
I am using Helium version 1.1.4.1
Any suggestions?
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pencil
Staff Sergeant
Posts: 9
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Post by pencil on Feb 24, 2016 23:15:17 GMT
After connecting Helium to the computer, can you try unplugging the usb and then reconnecting it before doing a backup?
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Post by Toby on Feb 25, 2016 11:35:19 GMT
Well.. unconnecting and reconnecting the USB cable seemed to get further. Thanks. I think it is now backed up.
BUT.. the next problem I have is the older phone I want to restore it to (HTC HD).. I tried to install Helium on to that and it says "your device isn't compatible with this version". Argh!
Is there a plan B??
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Post by Deleted on Feb 25, 2016 17:24:33 GMT
Well.. unconnecting and reconnecting the USB cable seemed to get further. Thanks. I think it is now backed up. BUT.. the next problem I have is the older phone I want to restore it to (HTC HD).. I tried to install Helium on to that and it says "your device isn't compatible with this version". Argh! Is there a plan B?? If you are rooted you can try titanium backup as it will backup it for sure |
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Post by Toby on Feb 26, 2016 21:29:36 GMT
Titanium backup failed on both phones as could not acquire root access.
HELP !!!!!
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Post by Toby on Feb 26, 2016 22:23:47 GMT
The problem I am having with Helium is:
I have backed up the game (EW4) locally/internally on the phone, but I think I need to be able to sync it to the computer to download to another phone (I've got another up to date phone now).
However Under the restore and sync option in Helium on the phone, under my devices, it shows "No Devices Found", and clicking refresh, unplugging the USB cable etc, makes no difference.
If I could copy the backup file manually that would be something but I can't see where on the phone the backup file is saved.
Any ideas?
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pencil
Staff Sergeant
Posts: 9
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Post by pencil on Feb 27, 2016 5:13:27 GMT
The folder that Helium uses on my phone is named "carbon". Try searching for that.
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Post by Toby on Feb 27, 2016 21:18:14 GMT
I can see the carbon\com.easytech.ew4 folder on my phone, but there are no files in. I have enabled view hidden files too on the PC.
Likewise I can see the folder Android\data\com.easytech.ew4\files on the phone, but that also "appears" empty.
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pencil
Staff Sergeant
Posts: 9
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Post by pencil on Feb 27, 2016 21:56:58 GMT
Which folder is empty? The backup folder, com.easytech.ew4, should be placed in the carbon folder.
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Post by Toby on Mar 1, 2016 16:05:11 GMT
yes, the com.easytech.ew4 is in the carbon directory.
But I can't see any files in the com.easytech.ew4 folder.
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pencil
Staff Sergeant
Posts: 9
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Post by pencil on Mar 1, 2016 22:31:56 GMT
Have you tried restoring? If it doesn't work, then it might not have been backed up correctly. I really can't explain the empty folder, so, sorry.
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